In the middle of playing late last night I found myself guild-less. Now while it was possible that I’d been kicked, it seemed unlikely given that I was second-in-command and knew the Guild Leader well. I emailed her at once and it soon became obvious that she had been hacked, the Guild no doubt stripped of all assets and, then to rub salt in the wounds, disbanded. This is not my first experience with hacker and gold stealers – my first guild was cleaned out when one of the ranking officers followed an ingame email ostensibly from one of the guild members with a website link to a supposed video about our guild but in reality a key logger site. The sad fact is that such attacks are not rare occurrences in WOW. Most often a GB is cleared as the result of a hacker gaining access to a guild member’s account. In other cases it may be ninja (a less than trustworthy guildie who takes items of worth to sell rather than for personal use). And in some rare cases Guild Masters have apparently, in a fit of pique or boredom, closed down the guild. There are people after your virtual gold – whether for their own personal use or to sell for real US dollars to those silly enough to trust them.
If your account is compromised you should immediately 1) create a new password for your account if you can; 2) contact Blizzard by phoning or sending an email (to restore account if necessary) and, once you have access to your account, by opening a ticket in game with a Game Master (GM) (to recover lost items) and 3) run a full viral scan of your computer to eliminate the presence of key logger programs., 4) secure your account and your email account, & 5) you will need to be patient as generally takes time to restore things. ( Check out this and this for summaries of what to do).
Just as with theft in the real world – there are a number of measures that you can take which greatly reduce the risk of being hacked, but not entirely eliminate it. And as with theft in the real world, it is a shock when it happens to you and can often feel like a gross invasion of personal (more…)